Our Helpdesk and Support Department was designed to provide you with even better assistance and services. To make the process easier for you, we have established two separate email addresses, each serving a specific purpose:
1. Event Activation
- Email Address: tickets@zamorahelpdesk.com
- Description: Use this email address exclusively to request event ticket activation on any of our brands. Send your event activation requests here, and our team will be ready to assist you immediately.
2. Support Ticket:
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Email Address: help@zamorahelpdesk.com
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Description: This email address is dedicated to opening support tickets for any issues or concerns you encounter in your daily tasks. If you require technical support, have questions, need assistance with work-related matters, or have requests for login information or event changes, please use this email to reach our dedicated support team.
What Support Tickets Cover:
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- Technical issues with software or Apps
- Request Email Marketing Campaigns
- Request Text Marketing Campaigns
- Request Changes to any of our sites
- Requests for login information
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Our Helpdesk and Support team are here to ensure your needs are met promptly and efficiently. We are committed to making your experience as seamless as possible.
If you have any questions about using these email addresses or need further assistance with our new department, please feel free to contact us at help@zamorahelpdesk.com.
We appreciate your cooperation, and we are excited to enhance our support services through the Helpdesk and Support Department.